They gave us half off our rental car which basically covered our hotel for the night and our AAA membership which covered changing the tire. My husband then drove our car back to the Jacksonville airport with the donut on it at 6am so he could be there when the manager got in. I shudder to think what would have happened to my family if that wheel had popped on the expressway and we lost control of our vehicle. The inside of the tire was completely shredded. The mechanic said he was absolutely shocked that a rental company would give us a car with a tire in that condition. My husband called AAA and they came to change our tire. Basically we were stranded with an undrivable car and no hotel, 3.5 hours from our final destination. It was 9pm at night and thw employee there said there was nothing he could do until the next morning and that they couldn't pay for our hotel. She patched us in to the Jacksonville airport location. We got to an exit, got to a gas station, and asked what they would do. She could hear the vibration through the phone and said we should get off the road immediately. It was so bad, I finally called E-Z Rental Roadside Assistance. As we continued on the vibration continued to get stronger and stronger. But no amount of savings is worth putting my family's lives at risk. But we pressed on, we thought this is what we got for trying to save a little money on a rental car.
I said something to my husband about how uncomfortable it was. Sitting in the passenger seat, I could feel intense vibration in the vehicle. First, we had an extremely long wait to get our vehicle, at least 45 minutes.
We had an absolutely horrendous experience with E-Z Rental.
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There was also a very nice lady working in the car lot who saw my family with young kids waiting and gave us all a free bottle of water. Stay away from E-Z Rental: cars are not reliable The only good thing about E-Z Rental was that after a horrendous experience, they gave us a brand new, upgraded vehicle.